We had an odd noise when we turned on the shower in our house. After meeting the president/owner of IPS, we setup an appointment for one of their plumbers to come out and look at the issue.
It turns out we had a MAJOR pressure issue in our house unbeknownst to us. The plumber showed us the pressure gauge and educated us about the issue. We appreciated this approach rather than just saying “there is a problem and it will cost this much to fix it”.
They ended up replacing the press release value AND our 12 year old hot water heater at a very affordable and reasonable price.
In this day and age, it is great to know that we now have a company that we can recommend (and have on speed dial) that is reliable, honest, and affordable.
I had to call IPS at 11:00 pm because my hot water tank was flooding the basement. Not only did they answer my very late phone call but they sent a plumber within 30 min. He explained to me that the hot water heater was leaking. He had a replacement heater on his truck and had my entire problem fixed that night including mopping the water up on my basement floor. He did an amazing job. I will be calling back for any plumbing needs I have in the future.
Now will be a repeat customer