Integrated Plumbing Solutions: CARING FOR OUR COMMUNITY
Dear Valued Client,
Integrated Plumbing Solutions is committed to the safety and well-being of our community. This enduring value guides us as we face the difficult challenge of responding to the Coronavirus (COVID-19).
Rest assured, we are making every attempt to continue business as usual, while also maintaining our company's commitment to protect the health and safety of our customers and our employees and their families. With that, you can call Integrated Plumbing Solutions with confidence in knowing that:
We are taking every precaution to keep our office, our equipment and our vehicles clean and sanitized (including sanitizing our iPads after every call).
We are keeping human contact to a minimum, employing virtual meetings and work-from-home capabilities where possible.
Any employee who is ill or caring for a sick family member is required to stay home.
We are closely following guidance from the Centers for Disease Control and Prevention (CDC)regarding hand hygiene and respiratory etiquette.
The sales reps and techs servicing our customers are equipped with hand wipes and sanitizer and are required to wash hands upon entering customers' homes and businesses and when leaving customers' homes and businesses. They are also equipped with glove and full face plastic shield.
When working with Integrated Plumbing Solutions, here are some things you can expect:
Please don't be alarmed or offended if we ask you if anyone in your home or business is ill or has visited high-risk virus areas; we simply need to protect our workers and their families. In fact, we ask that you let us know this in advance.
Please understand that we have adopted a "no handshake policy.” As well as authorization of the job and payment is to be made by phone to our office staff to help limit contact between techs and customers.
Please let us know in advance if there are any specific instructions or policies that you've personally put in place for COVID-19 so that we can cooperate with your needs.
Please be patient. We are making every attempt to meet our customers' needs; however, you may experience slight delays in service calls in the event we need to operate with reduced numbers in staff/techs.
Prepare for possible material delays, especially for those materials coming from China, where government containment efforts and quarantines have slowed or shut down factories in many of the country's cities and provinces.
Thank you for your patience during this difficult time. Obviously, this is a quickly evolving situation, and we are adapting our responses as needed. Stay tuned to our website www.ipsplumber.com and our Facebook page for ongoing updates.
Integrated Plumbing Solutions always prided itself at being responsive to the needs of our customers and employees, and – now more than ever – we're reinforcing that commitment.
With best wishes for your health and safety,
Integrated Plumbing Solutions